Frequently Asked Questions
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
The check-in process is just the same as if you’d made your reservation via any other booking site. Except, of course, you’re benefiting from an incredible Book&Sell price. You’ll be asked to provide a photo ID/passport and your credit card for incidentals (minibar, etc.).
Problems are extremely rare, as every reservation is confirmed with the hotel in advance. But if something does happen, contact Book&Sell immediately either at bookandsell@gmail.com or on Whatsapp here.
If you have any particular preferences or needs – like a late check-in, a high floor with a view, or something else – you can contact the hotel directly. All special requests depend on availability and the hotel’s discretion.
Different hotels and room types offer different amenities. Some include breakfast, Wi-Fi and parking, while other reservations only include the room and tax. Check all the conditions during the booking process. You can also find this information in your account . If you’re still not sure, get in touch with us and we’ll check it out.
This rarely happens but if it does please contact us immediately so we can sort things out as quickly as possible! You have our emergency number on your confirmation email, and can also reach us at bookandsell@gmail.com.
It can sometimes take a while for the hotel to see your reservation in their system, depending on how the hotel’s reservation department works. But don’t worry, as long as you have your confirmation email from Book&Sell you’re good to go. If you’re still concerned, contact us and we’ll confirm your reservation with the hotel again.
We know how frustrating billing issues can be. We’re happy to help you with any issues – before, during and after your stay! Remember, some hotels charge additional fees or taxes, such as a resort fee, city tax, etc. If you feel you were charged incorrectly, contact us and we’ll do our best to sort out the problem.
Once your room sells, you’ll receive an email from Book&Sell asking you to change the name on the reservation. Depending on which booking engine you used to book the original reservation, you may be able to directly change the name through their website. In certain cases, you may need to contact the hotel directly. If we don’t hear back from you that the name has been changed, we’ll also contact the hotel directly to facilitate the name change on your behalf.
Paying for your Book&Sell booking is simple and easy. We accept all major credit cards. Simply fill in your details and click Enter! Full payment is required upon booking. If you have a problem with the credit card you’re using, contact us at bookandsell@gmail.com and we’ll be happy to help!
Book&Sell is a marketplace for peer-to-peer resold rooms, which means you can book reservations from travelers who can no longer utilize their reservations. Oftentimes, they are resold at 40-60% off the original booking rate.
Book&Sell’s advanced technology identifies and either accepts or rejects the validity of every reservation listed for sale on our marketplace. Thanks to this technology, we can state with total confidence that each and every room that you see on Book&Sell is 100% authentic, valid and bookable. Still not sure? Check out the Buyer Protection section of the site to learn more about how we look after all our customers, and contact us if you have any questions.
You can find out the type of room you booked in several different ways – check your confirmation email, visit your Account. Sometimes the room type isn’t specified (what exactly is a “Standard” room?). In these cases, we contact the owner of the reservation to know what the type of the room is. Want to make a special request? Contact us and we’ll get in touch with the hotel. Just remember that all requests are subject to hotel approval.
Non-refundable – these are bookings that cannot be refunded. If you are unable to use the booking, you can still resell it on Book&Sell to make some of your money back.
Let us know how many additional nights you’d like, and for what dates. We’ll check with the hotel about availability and get back to you as quickly as we can. Additional charges may apply, but we’ll let you know before finalizing any changes.
We all want everything to be perfect, but sometimes it just doesn’t work out. We want to ensure you’re totally satisfied. Write to us at bookandsell@gmail.com to let us know what happened with the hotel and we’ll work to negotiate compensation on your behalf. We can’t guarantee anything, but we’ll do our best.
Simply log into your account, go to “My Listings”, and choose the reservation you want to delete. If you have any problems, simply contact us and we’ll take care of it for you. Remember that you can only delete your room before the room has been sold. Once the room has been sold you cannot delete or cancel the transaction.
Once a reservation is approved, you can update your asking price at any time via your Account. Before making changes, we recommend checking that your sale price is competitive in comparison to the market price, offering at least a 10% discount.
If you want to update your price, log into your account and go to the listing section. Select “Edit” and you’ll be able to change the sale price for your room. Having trouble? Contact us with your new asking price and we’ll update it for you.
Please note that once a listing has been sold you cannot change the asking price.
When selling a reservation you can choose to get paid out by credit card or through PayPal.
You’re anxious to get paid and we don’t blame you. We want you to get your money as soon as possible. You’ll get paid 10 days after your reservation’s check-out date. The transfer time can vary depending on the payment method selected and depending on your bank.
We are dedicated to protecting our customers and keeping the Book&Sell marketplace secure. In order to avoid fraud and ensure that everyone can use Book&Sell with complete confidence, we hold the payment until 10 days after the check-out date. This allows us to confirm that the new guest was able to check-in and check-out without any problems.
The first step is to double-check that you’ve selected a payment method. Already selected one? Payments are processed 10 days after the check-out date. Once your payment is processed, it can take a few more days to be transferred, depending on your bank. Still think you should have already received your money? Contact us at bookandsell@gmail.com and we’ll help you out.
Remember that Book&Sell charges a 12% service fee for promoting and hosting your hotel room listing if you select to get paid through PayPal. Book&Sell also pays its sellers in EUR, and there may be a conversion fee if your bank is not a EU account. If your payment still doesn’t look right, contact us at bookandsell@gmail.com and we’ll sort it out.
After you have submitted the original confirmation email your reservation will usually be approved automatically. In certain cases where we don’t yet have the hotel in our system it can take up to 24 hours. We try to get to the reservations as quickly as we can, and prioritize reservations that have a check in date coming up soon.
If you are on the website, find the blue “+Sign Up” button in the top right hand corner of the Book&Sell homepage. Then choose “I want to rent my property”.Create an account and then choose to Submit the property/ Add a new Listing. From here, fill in the required information regarding your reservation and a few details about yourself.
After posting your reservation, you’ll be asked to forward the original confirmation email to us so that we can validate the booking. Then wait when your listing will be approved and then you can find it on the Book&Sell site.
We can only approve rooms that are non-refundable and prepaid. If your room has been disapproved that might actually be a good sign – maybe your room is refundable after all! If you’re unsure why your listing was not approved please email us at bookandsell@gmail.com.
Once your room is sold, Book&Sell will contact you with the buyer’s name. It will be the seller’s responsibility to contact the hotel and complete the name change. Book&Sell provides the seller with 24 hours to change the name. If the name is not changed, the buyer may request a refund in which case the sale will not be completed.
When selecting your payout method on Book&Sell, you can select to get paid out by credit card or through PayPal. Book&Sell takes 12% deduction for its services.
The only personal details that are ever shared is your first and last name in order to facilitate the name change.
Book&Sell lets you sell your hotel reservation without releasing additional personal information. We protect your privacy and we will not share, sell, or otherwise make public any additional personal information.
In the event where your personal information like email or phone number are required to facilitate a name change on your reservation Book&Sell will contact you to receive permission to share this information.
Your safety and security is our #1 priority.